Alliance Telecom is an Australian Owned Telecommunication Company that believes in helping customers save money and at the same time enjoy a good quality of service. Since our inception most of our customers have enjoyed this low cost, high value service and have helped us grow by consistently recommending us to their family and friends.
Our management team has more than 20 years experience in the Telecommunication industry. Unlike most companies our management team likes to take time to get on the phones and talk to customers. This has kept us grounded and provides the management team first hand feedback of the experience that the customer has while interacting with us.
We are proud of the fact that most of our customers are highly satisfied with the customer service experienced. The customers that we can’t please, due to any reason whatsoever, leave us with the being extremely appreciative of the efficient manner in which we have helped resolve their concerns. In quite a few cases those customers have come back because they have appreciated our honesty in dealing with them. We learn from our mistakes and take customer feedback very seriously. We share all customer experiences with staff so that we are able to not only maintain, but also constantly improve our service standards.
All our phones are answered by a person and they ensure that they take ownership of the call and provide an answer to all your queries across our entire product range.